Troubleshooting printer problems

Most Common Printer Problems and How to Fix Them

Printing issues

  • Printer setup issues
  • Wireless printer issue
  • Scan issues
  • Printer offline
  • Color or black ink not printing
  • Carriage jam issues
  • Paper jam issues
  • Print job stuck in queue
  • Fax issues
  • Printer issues after Windows update

Printer Types

  • All-In-Ones
  • Single Function Inkjet printers
  • Professional Imaging Printers
  • Laser printers
  • Label printers
  • Impact printers
  • Discproducers

Here is our guide to the most common troubleshooting questions for office printers, copiers, fax machines, and other devices. Please make sure to walk through the following before going through issue-specific troubleshooting steps. This printer troubleshooting guide can be your manual to solving basic printer issues you may encounter.
OS: Windows, MacOS, Linux, Unix.

The Printer Is Offline

Check that the printer is ON with no errors displayed.

Paper jam

Double-check the paper you are using is what the printer manufacturer recommends. Don’t exceed the limit. Don’t load too much paper into the paper tray. Align the paper correctly in the tray.