Here is our guide to the most common troubleshooting questions for office printers, copiers, fax machines, and other devices. Please make sure to walk through the following before going through issue-specific troubleshooting steps. This printer troubleshooting guide can be your manual to solving basic printer issues you may encounter.
OS: Windows, MacOS, Linux, Unix.
The Printer Is Offline
Check that the printer is ON with no errors displayed.
Double-check the paper you are using is what the printer manufacturer recommends. Don’t exceed the limit. Don’t load too much paper into the paper tray. Align the paper correctly in the tray.