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Printer problems can vary, and the troubleshooting steps may differ depending on the printer model and type.
Go beyond printer maintenance and repair. Every company is different and has a different set of IT needs. Contact us today to receive a free estimate for a technical support package custom-tailored to your business.
| Error code | Cause |
|---|---|
| E02 | Printer is out of paper |
| E03 | The cover is open |
| E04 | Ink cartridge is not installed properly |
| E05 | Ink cartridge cannot be recognized |
| E08 | Ink absorber is almost full |
| E09 | Protective material or tape may still be attached to ink cartridge holder |
| E11 | Cannot perform printing with current print settings |
| E12 | Specified data cannot be printed |
| E13 | The ink may have run out |
| E14 | Ink cartridge cannot be recognized |
| E15 | Ink cartridge cannot be recognized |
| E16 | The ink has run out |
| E23 | IP address and subnet mask are conflicting |
| E31 | Failed in wireless setup |
| E33 | Cannot connect because multiple wireless routers are connecting to the printer |
| E34 | Easy wireless connect has failed |
| E36 | Easy wireless connect has failed |
| E37 | Failed in wireless setup |
| E38 | Cannot connect to a wireless router |
| E39 | Network error has occurred |
| E45 | Cannot connect to network |
| E46 | Cannot connect to Internet |
| E47 | Cannot connect to server |
| E48 | Cannot connect to server |
| E49 | Failed in connecting to Internet because network connection is being prepared |
| E50 | Failed in acquiring contents |
| E51 | Cannot connect to server |
| E52 | Failed in registering the printer to Google Cloud Print due to timeout |
| E53 | Only information registered to the printer is deleted because of failing to connect Google Cloud Print |
| E54 | Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center |
| E55 | The printer is already registered to IJ Cloud Printing Center |
| E56 | The online service is not available in your region |
| E57 | Scanning print head alignment sheet failed |
| E58 | Trying to start copying before you register the paper size |
| E59 | Paper settings for printing do not match paper information set on printer |
| E61 | Scanning original has failed |
| E62 | Unexpected error occurred while scanning is in progress |
| E63 | Reached the upper limit of pages which can be saved |
| E64 | Scanning original has failed |
| E65 | Saving scanned data failed because the printer's memory is full |